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What you need to know
Our pre-read
Pick-up information
We are looking forward to meeting you. Standard pick-up time is 15:00 hours, if we already haven’t agreed on another time. If you are running late or need to get in touch with us, you can call us at +47 24 07 74 40 or chat with us from the webpage.
Our standard check-in time is at 15:00 if nothing else is agreed. We will meet you at the arrival hall at the airport, just after you pass the customs area.
On this page you will find important information about contact info, gas, electricity, water, parking/camping, information about closed roads, what to do in case of engine issues, and what to do in case of an accident.
Important contact information Guest service Cabin Campers: +47 24 077 440
Roadside assistance provided by our insurance company – please call us for the arrangment.
Applies for all vans
Large (Crafter)
Mid size
Electric
Applies for all vans
THE ESENTIALS THAT ARE ALLWAYS INCLUDED Clean beddings, Drinking glasses, Coffee cups, Plates, Bowls, Frying pan, Sauce pan, Kitchen knife, Cutting board, Cutlery, Coffee maker, Soap and Matches
WIFI Wifi is an optional extra.
This is how is works Turn the router, and have it connected to the USB-port at all times to ensure that the router has power.
Connect to the Wifi named: Cabin Campers [number] Password: campervan
If you need more data, please contact us in the chat.
Note! The wifi should be in the van at all time
ENGINE All campervans are fully serviced and maintained before the season starts. Unfortunately, we can never guarantee that a campervan does not experience some engine issues.
If your campervan shows any warning light on the dashboard, please stop immediately and find out what the light means. A red light means action needs to be taken right away, usually by a mechanic. A yellow light can be less urgent, but also needs to be investigated.
If you experience a warning light, please call us, and we will try to find a solution as soon as possible. The solution may be to find a mechanic nearby your position.
If you experience engine issues, a flat tire or other issues you may need to be helped by roadside assistance.
PARKING/CAMPING The freedom to roam act is a Norwegian law that provides lots of freedom when it comes to finding your parking/camping spot. The right is sometimes called the right of public access to the wilderness or the “right to roam”. You cannot camp/park if:
• There is a NO CAMPING / NO PARKING sign • If you are closer than 150m from someone’s house • If you are obstructing traffic in any way
Note! Not all parking spaces are free or legal to stand, especially in big cities, central squares and shopping malls. Always check the parking area for signs if it is legal or you have to pay. If not, you risk getting a fine that is quite expensive.
TRAFFIC INFO Traffic information from the Norwegian Public Roads Administration: The Norwegian Public Roads Administration | Statens vegvesen. If you need more information, please contact: Traffic and road information, tel + 47 815 48 991. You can call them and ask about closed roads, maintenance work etc.
The Varsom.no web portal is designed to be your primary source of warnings and knowledge of natural hazards.
WANT MORE INFO? See the spesific tab for your campervan class.
Large (Crafter)
GAS Safety comes first! A gas leak is very rare – but for safety reasons it’s VERY IMPORTANT that you know this information.
The campervan has 1 gas bottle that is 5 or 10kg. The gas bottle can be exchanged/refilled at most gas stations for about 250 NOK. Keep the reciept and we will refund you.
You must always turn the gas bottles off when not in use and during night-time– this can be done by either disconnecting the regulator/hose from the bottle, or by flipping the small switch on the regulator.
This is how to connect the regulator to the gas bottle.
The campervan has gas sensor alarms. They are small white boxes/displays. These are powered by the battery and are on if the main switch is on. The gas sensors detect any gas leakage. If the alarm goes off you need to leave the vehicle, open the doors/windows and then disconnect the gas bottles. After that you can check the connection between the gas bottles and the hose to look for any weakness/leakage. The solution could be to tighten the screws that holds the hose in place. You may also check the display on the gas sensor alarm to see if it’s a malfunction on the sensor causing the alarm.
ELETRICAL The campervan has a 95-amp battery in the living section which powers the USBs, lights and fridge. The battery is charge by driving the camper, and by the solar panels on the roof. It is still important that you pay attention to the battery level – by looking at the voltmeter. The voltmeter is a small digital display mounted above the bed. It displays a number that is usually around 12-13. It should not go below 11.8. If it goes down below 11.8 you should turn the main switch off and wait until the battery is recharged from driving or solar power.
You will find the main switch under the bed in the back of the campervan. If you open the back-doors, its located on the left side. The main switch turns on/off all the electricity in the living section of the campervan. Inside the same wooden box where you find the main switch, you will also see electrical fuses for each of the appliances (light, usb, fridge etc).
Please do not store anything in the electrical compartment, this area must remain as it is. In the front of the van you’ll find an inverter connected to the cigarette burner. It allows you to charge 230 v appliances.
In some vans there is a 230 v socket in the living area, this only works while connected to the shore power.
WATER SYSTEM Under the sink you’ll find a 20 litre water tank. It can be refilled by opening the cap, and pouring water into it from a hose or bottle. Water can be refilled at many gas stations, especially outside of cities. Campsites also usually have water-refill points.
The campervan does not have a grey-water tank, and the water used in the sink will go directly out under the campervan. For environmental reasons, we therefore recommend using a chemical free dishwashing soap. Your campervan may come with a biodegradable dishwashing soap, or you may buy it at a grocery stor0.
TABLE We get quite a few questions concering how to remove the table to make the bed. This is how:
HEATER The heat fan is energized by both electric and diesel. On a full battery you can use the fan for 12 hours. You turn in on by pressing the Power button. It takes some time (2-3 minutes) before it blows warm air out of the vent. Press Power button to turn off the heater, also it will take some time before it turns completely off. Make sure to turn off the heater if the battery indicator goes below 11,8 volts. The battery will charge while driving.
The heater can not be in use while driving. Also the heater needs at least 70 % full diesel tank to function.
And please don’t leave any thing in front of the heater outlet due to the hot air can melt shoes or other items can melt.
MUSIC Every adventure has it’s soundtrack! Therefore we have made sure that the vans can play your favorite music from your phones.
Some campervans we have an AUX cable you can connect to the radio in the car, and in others you can connect by Bluetooth. Here is how to connect on the most difficult type:
BTW: Want to listen to Chris’ fav-playlist? Check out this list on spotify.
LIGHTS Like at home, sometime the light bulbs need to be changed. If the light bulbs needs a change, this is how you can handle the situasjon.
These are the lights that the campervan uses:
Head lights: Standard H7 (12V, 55W) Side markers: C3W 3W 12V Lincense plate lights: C5W 5W 12V
Mid size
Our Mid-size campervans use AdBlue AdBlue is a solution used in diesel vans with Selective Catalytic Reduction (SCR) to reduce harmful emissions. Here’s what you need to know:
You should refill Adblue at the same time as you refill Diesel. There is a seperate hole for the Adblue refill just under the Diesel filling holw. AdBlue is available at fuel stations and automotive stores. Adblue is safe to handle, but wash hands after use.Note: Never mix with diesel fuel. There is a seperate tanke for AdBlue.
Electric
Charging the ID Buzz Our recommended app for charging is Elton. (Pro tip: Download it allready before your trip!) This app enables you to charge at most of the charging stations in Norway. It’s also works on Car Play so you can see the app in the screen of the ID Buzz when you Iphone is connected to the van.
Plan the optimal route With Elton, you can plan the optimal route, start and stop charging with your phone, and pay easily by card, all within a single app. Here’s how it works:
1. Route Planning: Enter your destination, and Elton will calculate where and how much you need to charge to reach your destination quickly. Customize your route with criteria such as nearby toilets or cafes. 2. Real-Time Information: View a map or list of nearby chargers with details on price, charging speeds, and nearby facilities.
This is how you charge 1. Start Charging: Insert the charger into your car, scan the QR code on the charging pole with the app, or select the charger from a list. 2. Monitor Charging: Keep track of your charging progress in real time through the app. 3. Stop Charging: End the charging session in the app and eject the charger. 4. Easy Payment: Add a payment card the first time you charge, which will be used automatically afterward.
You are able to pay for charging by Eltons app in most of the charging stations in Norway, except Tesla Superchargers and Bilkraft. You can still charge at these chargers, you just need their apps as well. So it could be a good idea to install them as well on your phone.
Returning at Oslo city centre location: Please park outside our garage at Økernveien 147. Please park as close to the garage as possible to make sure cars can pass by. Key drop: We have a key drop located down at the check in door if we should not be present when returning.
Returning at Oslo Aiport: Please park the van at parking lot named “P2” and leave us a message on Whatsapp about your specific location at P2. Note! Remember to lock the van before leaving it.
To do before campervan return
Important to remember when handing in:
If you have not paid for cleaning service the car shall be delivered clean outside and inside.
Recommended places to clean, fuel or charge up before returning: Oslo: Circle K Brynseng (ØSTENSJØVEIEN 32, OSLO)
Please remove all bedding.
We appreciate that kitchenware that have been in use are delivered washed and clean.
Refrigerator must be completely empty.
Our VW Crafters and Mid size shall be delivered with a full tank of diesel and our VW ID Buzz shall be delivered with minimum 80% battery – as it was when you checked in.
Remember to bring your own belongings.
Remember to turn of the main switch in the back and turn off the gas before leaving the car.
